Reference

bosangka Legal terms for Indonesia

bosangka Legal terms set out how we handle account access, identity checks, wallet records and requests to change your details.

Account accessData requestsLocal-law conditionsWallet records
bosangka bosangka Legal terms for Indonesia
POLICY HELP

Where account policy questions go

A clear support route helps when a Legal question affects your account or wallet record.

Account access If your phone verification does not complete, contact account help with the registered number…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and date through…
Policy changes To request a correction or ask about a Legal clause, identify the exact account…
RECORD SAFEGUARDS

How we protect your account record

We keep Legal work tied to practical account controls rather than vague promises.

Data handling

We use account details, verification results and payment references to operate the account, check requests and resolve disputes.

Cookie choices

Cookies can support sign-in continuity, security checks and page settings.

Account security

Phone verification is part of the account access path. Keep your registered number private, sign out on shared devices, and…

Payment retention

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be retained for reconciliation, access checks and dispute handling…

Correction requests

You can ask us to correct an inaccurate account detail by naming the field and supplying the requested proof.

Policy contact

For a Legal question, use account help and quote the relevant heading.

Legal answers for Indonesian accounts

These Legal answers address the questions we expect before an Indonesian account is opened or changed. They cover eligibility, personal data, wallet records, cookies, corrections and account closure. If your situation is not covered, quote the relevant policy heading through account help so we can respond to the specific clause rather than give a general answer.

The Legal terms cover account creation, phone verification, permitted access, personal data, cookies, payment records, account changes and closure. Read them before opening an account, especially where local law affects eligibility.

Yes. Account access and eligibility depend on local law. We do not describe access as available where local law does not permit it, and you remain responsible for checking the rules that apply to you.

These payment names identify records that may connect to your account. We may use a DANA, OVO, GoPay or QRIS reference to reconcile a receipt, confirm ownership, or resolve a payment question.

Use the account help path, name the exact field, and provide the registered phone number plus requested proof. We compare the request with the account record before confirming whether a correction can be made.

We may retain account details, verification results, access records and payment references for account operation, security, reconciliation and dispute handling. The applicable Legal terms explain the purpose and relevant retention conditions.

Yes, your browser provides cookie controls. Some changes may affect sign-in continuity, security checks or policy-page loading, so check the account path again if a page does not behave as expected.

Open account help and quote the policy heading or paragraph that concerns you. Add your registered phone number and case details, but do not send a password, wallet PIN or unnecessary payment credentials.